Knowledge base

Register and Sign In

  1. Privacy Policy
  2. How To Register and Sign In
  3. I’d prefer to sign in with my Google account
  4. Can I sign in with my Facebook account?

Purchase and download order

  1. How remove items from the cart
  2. How do you get a purchase order number.
  3. I not see files for download
  4. I have paid a while ago, but my order didn’t show up!
  5. How do I cancel some?

Managing Your Account

  1. Referrals and invitations
  2. How do I contact your Support?
  3. I want to change my email. How do I do that?
  4. How do I add/remove items to/from my Wish list? Will my friends be able to see it?
  5. How do I compare embroidery designs in your shop?

All about embroidery formats

  1. Embroidery formats – Husqvarna
  2. Embroidery formats – Other
  3. Embroidery formats - Wonyo
  4. Embroidery formats - Redline
  5. Embroidery formats - Ricoma

Color Charts and additional information

  1. How do I change the colors of a design to the ones I like in My Editor?
  2. When I download the designs, the colors are different than the ones on the website.
  3. Understanding Colors in Embird
  4. Where is my Color Chart?
  5. I need another Color Chart

Edit embroidery design

  1. How do I change background color in My Editor?
  2. How do I change the colors of a design to the ones I like in My Editor?
  3. How do I resize a design without reducing the stitch count?
  4. Hi i bought a embroidery file and it will not open on my Mac ?
  5. I've bought a design from you. How do I save it in another format in My Editor?

Custom Digitizing Service

  1. How to fill in a Custom Digitizing Ticket
  2. How do I pay for customer digitizing?
  3. How long will it take to custom digitize a design?
  4. Will my custom digitized design be available for other people?
  5. How will I know that my custom digitizing order is ready?

Bonus programs and free embroidery

  1. What are Reward Points and where do I use them?
  2. How many Reward Points do I get for…?
  3. How to shop with Reward Points?


  1. Buy a design a second time to get a different format.
  2. Problem with ART format for Bernina 880

Справка на русском языке

  1. Как узнать совместим дизайн вышивки с вашей вышивальной машиной?
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