Knowledge base

Register and Sign In

  1. Privacy Policy
  2. Can I sign in with my Facebook account?
  3. How To Register and Sign In
  4. I’d prefer to sign in with my Google account

Purchase and download order

  1. How do I download entire my order?
  2. How to download only one design.
  3. Can I download files in other embroidery formats without changing my machine?
  4. How do I cancel some?
  5. Frequently asked questions about payment

Managing Your Account

  1. I don’t see my embroidery machine on the list
  2. I want to change my password. Where can I do that?
  3. I not see files for download
  4. I forgot my password!
  5. How do I review a product?

All about embroidery formats

  1. Embroidery formats – Holiouma
  2. Embroidery formats - Ricoma
  3. Hoop sizes, embroidery areas and design formats in machine embroidery
  4. Formats on and Their Uses
  5. Embroidery formats - The Embroidery Warehouse

Color Charts and additional information

  1. When I download the designs, the colors are different than the ones on the website.
  2. Where is my Color Chart?
  3. How to print color charts in order history
  4. I need another Color Chart
  5. How do I change the colors of a design to the ones I like in My Editor?

Edit embroidery design

  1. How do I delete parts of a design in My Editor?
  2. How do I enlarge a design and adjust the stitch count?
  3. How do I change background color in My Editor?
  4. Hi i bought a embroidery file and it will not open on my Mac ?
  5. How do I resize a design without reducing the stitch count?

Custom Digitizing Service

  1. How will I know that my custom digitizing order is ready?
  2. Does the price of a design depend on its size?
  3. How long will it take to custom digitize a design?
  4. How to fill in a Custom Digitizing Ticket
  5. Will my custom digitized design be available for other people?

Bonus programs and free embroidery

  1. How to shop with Reward Points?
  2. How many Reward Points do I get for…?
  3. What are Reward Points and where do I use them?


  1. Buy a design a second time to get a different format.
  2. Problem with ART format for Bernina 880

Справка на русском языке

  1. Как узнать совместим дизайн вышивки с вашей вышивальной машиной?
Tell us how we can help