Knowledge base

Register and Sign In

  1. How To Register and Sign In
  2. Can I sign in with my Facebook account?
  3. I’d prefer to sign in with my Google account
  4. Privacy Policy

Purchase and download order

  1. Frequently asked questions about payment
  2. Where can I see my discount?
  3. How to shop with Reward Points?
  4. How do you get a purchase order number.
  5. How to download only one design.

Managing Your Account

  1. Referrals and invitations
  2. How do I add/remove items to/from my Wish list? Will my friends be able to see it?
  3. I don’t see my embroidery machine on the list
  4. How do I compare embroidery designs in your shop?
  5. How do I contact your Support?

All about embroidery formats

  1. Embroidery formats - W6 Wertarbeit
  2. Formats on and Their Uses
  3. Can I download files in other embroidery formats without changing my machine?
  4. Embroidery formats – Singer
  5. Embroidery formats Velles

Color Charts and additional information

  1. I need another Color Chart
  2. When I download the designs, the colors are different than the ones on the website.
  3. .EDR file – what is it for?
  4. Where is my Color Chart?
  5. How to print color charts in order history

Edit embroidery design

  1. How do I change the colors of a design to the ones I like in My Editor?
  2. How do I delete parts of a design in My Editor?
  3. I've bought a design from you. How do I save it in another format in My Editor?
  4. How do I resize a design without reducing the stitch count?
  5. How do I change background color in My Editor?

Custom Digitizing Service

  1. How to fill in a Custom Digitizing Ticket
  2. How will I know that my custom digitizing order is ready?
  3. Will my custom digitized design be available for other people?
  4. Does the price of a design depend on its size?
  5. How do I pay for customer digitizing?

Bonus programs and free embroidery

  1. What are Reward Points and where do I use them?
  2. How to shop with Reward Points?
  3. How many Reward Points do I get for…?


  1. Problem with ART format for Bernina 880
  2. Buy a design a second time to get a different format.

Справка на русском языке

  1. Как узнать совместим дизайн вышивки с вашей вышивальной машиной?
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