Knowledge base

Register and Sign In

  1. How To Register and Sign In
  2. Can I sign in with my Facebook account?
  3. I’d prefer to sign in with my Google account

Purchase and download order

  1. How do I know that your design is the right size for my embroidery machine?
  2. How do I compare embroidery designs in your shop?
  3. How do I order embroidery designs from your shop?
  4. I’ve purchased the design, but where is it? It says “Instant download”, but I don’t see anything.
  5. I paid via an eCheck. Why can’t I download my order?

Managing Your Account

  1. I want to change my email. How do I do that?
  2. I want to change my password. Where can I do that?
  3. How do I add/update information on my embroidery machine?
  4. I don’t see my embroidery machine on the list
  5. How do I review a product?

All about embroidery formats

  1. Formats on and Their Uses
  2. Embroidery formats – Babylock
  3. Embroidery formats – Bernina
  4. Embroidery formats – Brother
  5. Embroidery formats – Elna

Color Charts and additional information

  1. .EDR file – what is it for?
  2. I need another Color Chart
  3. Where is my Color Chart?
  4. Color charts for what types of embroidery threads do you provide?
  5. Understanding Colors in Embird

Edit embroidery design

  1. I've bought a design from you. How do I save it in another format in My Editor?
  2. How do I resize a design without reducing the stitch count?
  3. How do I delete parts of a design in My Editor?
  4. How do I enlarge a design and adjust the stitch count?
  5. How do I change background color in My Editor?

Custom Digitizing Service

  1. Will my custom digitized design be available for other people?
  2. How long will it take to custom digitize a design?
  3. How will I know that my custom digitizing order is ready?
  4. How do I pay for customer digitizing?
  5. Does the price of a design depend on its size?

Bonus programs and free embroidery

  1. What are Reward Points and where do I use them?
  2. How many Reward Points do I get for…?
  3. How to shop with Reward Points?


  1. Problem with ART format for Bernina 880
  2. Buy a design a second time to get a different format.

Справка на русском языке

  1. Как узнать совместим дизайн вышивки с вашей вышивальной машиной?
Tell us how we can help