Knowledge base

Register and Sign In

  1. I’d prefer to sign in with my Google account
  2. Can I sign in with my Facebook account?
  3. How To Register and Sign In

Purchase and download order

  1. Frequently asked questions about payment
  2. Can I download files in other embroidery formats without changing my machine?
  3. How to shop with Reward Points?
  4. I paid via an eCheck. Why can’t I download my order?
  5. I not see files for download

Managing Your Account

  1. How do I add/update information on my embroidery machine?
  2. How do I compare embroidery designs in your shop?
  3. How do I contact your Support?
  4. I not see files for download
  5. I forgot my password!

All about embroidery formats

  1. Embroidery formats - Meistergram
  2. Embroidery formats – Holiouma
  3. Embroidery formats – Husqvarna
  4. Embroidery formats - Tajima
  5. Embroidery formats – Brother

Color Charts and additional information

  1. Understanding Colors in Embird
  2. Where is my Color Chart?
  3. When I download the designs, the colors are different than the ones on the website.
  4. I need another Color Chart
  5. How do I change the colors of a design to the ones I like in My Editor?

Edit embroidery design

  1. Hi i bought a embroidery file and it will not open on my Mac ?
  2. How do I delete parts of a design in My Editor?
  3. How do I enlarge a design and adjust the stitch count?
  4. How do I change the colors of a design to the ones I like in My Editor?
  5. How do I change background color in My Editor?

Custom Digitizing Service

  1. How will I know that my custom digitizing order is ready?
  2. Will my custom digitized design be available for other people?
  3. How to fill in a Custom Digitizing Ticket
  4. How long will it take to custom digitize a design?
  5. How do I pay for customer digitizing?

Bonus programs and free embroidery

  1. What are Reward Points and where do I use them?
  2. How to shop with Reward Points?
  3. How many Reward Points do I get for…?


  1. Problem with ART format for Bernina 880
  2. Buy a design a second time to get a different format.

Справка на русском языке

  1. Как узнать совместим дизайн вышивки с вашей вышивальной машиной?
Tell us how we can help