Knowledge base

Register and Sign In

  1. I’d prefer to sign in with my Google account
  2. How To Register and Sign In
  3. Can I sign in with my Facebook account?
  4. Privacy Policy

Purchase and download order

  1. How to download a single file without archiving
  2. Terms and Conditions
  3. How do I compare embroidery designs in your shop?
  4. How do you get a purchase order number.
  5. I not see files for download

Managing Your Account

  1. How do I compare embroidery designs in your shop?
  2. I forgot my password!
  3. I want to change my email. How do I do that?
  4. I not see files for download
  5. How do I review a product?

All about embroidery formats

  1. Embroidery formats - Happy
  2. Embroidery formats - Meistergram
  3. Embroidery formats - EmbroStar
  4. Can I download files in other embroidery formats without changing my machine?
  5. Embroidery formats - Semco

Color Charts and additional information

  1. I need another Color Chart
  2. When I download the designs, the colors are different than the ones on the website.
  3. How to print color charts in order history
  4. Where is my Color Chart?
  5. .EDR file – what is it for?

Edit embroidery design

  1. How do I change background color in My Editor?
  2. I've bought a design from you. How do I save it in another format in My Editor?
  3. How do I resize a design without reducing the stitch count?
  4. How do I enlarge a design and adjust the stitch count?
  5. How do I delete parts of a design in My Editor?

Custom Digitizing Service

  1. Will my custom digitized design be available for other people?
  2. How to fill in a Custom Digitizing Ticket
  3. How will I know that my custom digitizing order is ready?
  4. How long will it take to custom digitize a design?
  5. How do I pay for customer digitizing?

Bonus programs and free embroidery

  1. What are Reward Points and where do I use them?
  2. How to shop with Reward Points?
  3. How many Reward Points do I get for…?


  1. Buy a design a second time to get a different format.
  2. Problem with ART format for Bernina 880

Справка на русском языке

  1. Как узнать совместим дизайн вышивки с вашей вышивальной машиной?
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