Knowledge base

Register and Sign In

  1. Can I sign in with my Facebook account?
  2. I’d prefer to sign in with my Google account
  3. How To Register and Sign In
  4. Privacy Policy

Purchase and download order

  1. I have paid a while ago, but my order didn’t show up!
  2. How do I order embroidery designs from your online store?
  3. How remove items from the cart
  4. Can I download files in other embroidery formats without changing my machine?
  5. I’ve purchased the design, but where is it? It says “Instant download”, but I don’t see anything.

Managing Your Account

  1. How do I compare embroidery designs in your shop?
  2. How do I review a product?
  3. I don’t see my embroidery machine on the list
  4. I want to change my email. How do I do that?
  5. I want to change my password. Where can I do that?

All about embroidery formats

  1. Embroidery formats - Avance
  2. Embroidery formats Veritas
  3. Embroidery formats Fuwei
  4. Embroidery formats - EmbroStar
  5. Embroidery formats Velles

Color Charts and additional information

  1. Understanding Colors in Embird
  2. How to print color charts in order history
  3. .EDR file – what is it for?
  4. Color charts for what types of embroidery threads do you provide?
  5. Where is my Color Chart?

Edit embroidery design

  1. Hi i bought a embroidery file and it will not open on my Mac ?
  2. How do I change the colors of a design to the ones I like in My Editor?
  3. How do I delete parts of a design in My Editor?
  4. I've bought a design from you. How do I save it in another format in My Editor?
  5. How do I change background color in My Editor?

Custom Digitizing Service

  1. How to fill in a Custom Digitizing Ticket
  2. How long will it take to custom digitize a design?
  3. How will I know that my custom digitizing order is ready?
  4. Does the price of a design depend on its size?
  5. Will my custom digitized design be available for other people?

Bonus programs and free embroidery

  1. How many Reward Points do I get for…?
  2. How to shop with Reward Points?
  3. What are Reward Points and where do I use them?


  1. Buy a design a second time to get a different format.
  2. Problem with ART format for Bernina 880

Справка на русском языке

  1. Как узнать совместим дизайн вышивки с вашей вышивальной машиной?
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