Knowledge base

Register and Sign In

  1. How To Register and Sign In
  2. Privacy Policy
  3. I’d prefer to sign in with my Google account
  4. Can I sign in with my Facebook account?

Purchase and download order

  1. How do I order embroidery designs from your online store?
  2. How to download a single file without archiving
  3. Frequently asked questions about payment
  4. Discounts
  5. Where can I see my discount?

Managing Your Account

  1. How do I compare embroidery designs in your shop?
  2. I don’t see my embroidery machine on the list
  3. How do I add/update information on my embroidery machine?
  4. Referrals and invitations
  5. How do I contact your Support?

All about embroidery formats

  1. Embroidery formats – Babylock
  2. Embroidery formats - SWF
  3. Embroidery formats Veritas
  4. Embroidery formats - W6 Wertarbeit
  5. Embroidery formats - The Embroidery Warehouse

Color Charts and additional information

  1. .EDR file – what is it for?
  2. Color charts for what types of embroidery threads do you provide?
  3. When I download the designs, the colors are different than the ones on the website.
  4. How do I change the colors of a design to the ones I like in My Editor?
  5. How to print color charts in order history

Edit embroidery design

  1. How do I change the colors of a design to the ones I like in My Editor?
  2. How do I change background color in My Editor?
  3. How do I delete parts of a design in My Editor?
  4. I've bought a design from you. How do I save it in another format in My Editor?
  5. Hi i bought a embroidery file and it will not open on my Mac ?

Custom Digitizing Service

  1. Will my custom digitized design be available for other people?
  2. How long will it take to custom digitize a design?
  3. Does the price of a design depend on its size?
  4. How do I pay for customer digitizing?
  5. How will I know that my custom digitizing order is ready?

Bonus programs and free embroidery

  1. What are Reward Points and where do I use them?
  2. How many Reward Points do I get for…?
  3. How to shop with Reward Points?


  1. Problem with ART format for Bernina 880
  2. Buy a design a second time to get a different format.

Справка на русском языке

  1. Как узнать совместим дизайн вышивки с вашей вышивальной машиной?
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