Knowledge base

Register and Sign In

1. How To Register and Sign In
2. Privacy Policy
3. I’d prefer to sign in with my Google account
4. Can I sign in with my Facebook account?

Purchase and download order

1. How do I order embroidery designs from your online store?
2. How to download a single file without archiving
3. Frequently asked questions about payment
4. Discounts
5. Where can I see my discount?

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Managing Your Account

1. How do I compare embroidery designs in your shop?
2. I don’t see my embroidery machine on the list
3. How do I add/update information on my embroidery machine?
4. Referrals and invitations
5. How do I contact your Support?

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All about embroidery formats

1. Embroidery formats – Babylock
2. Embroidery formats - SWF
3. Embroidery formats Veritas
4. Embroidery formats - W6 Wertarbeit
5. Embroidery formats - The Embroidery Warehouse

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Color Charts and additional information

1. .EDR file – what is it for?
2. Color charts for what types of embroidery threads do you provide?
3. When I download the designs, the colors are different than the ones on the website.
4. How do I change the colors of a design to the ones I like in My Editor?
5. How to print color charts in order history

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Edit embroidery design

1. How do I change the colors of a design to the ones I like in My Editor?
2. How do I change background color in My Editor?
3. How do I delete parts of a design in My Editor?
4. I've bought a design from you. How do I save it in another format in My Editor?
5. Hi i bought a embroidery file and it will not open on my Mac ?

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Custom Digitizing Service

1. Will my custom digitized design be available for other people?
2. How long will it take to custom digitize a design?
3. Does the price of a design depend on its size?
4. How do I pay for customer digitizing?
5. How will I know that my custom digitizing order is ready?

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Bonus programs and free embroidery

1. What are Reward Points and where do I use them?
2. How many Reward Points do I get for…?
3. How to shop with Reward Points?

Troubleshooting

1. Problem with ART format for Bernina 880
2. Buy a design a second time to get a different format.

Справка на русском языке

1. Как узнать совместим дизайн вышивки с вашей вышивальной машиной?