Knowledge base

Register and Sign In

  1. Can I sign in with my Facebook account?
  2. I’d prefer to sign in with my Google account
  3. Privacy Policy
  4. How To Register and Sign In

Purchase and download order

  1. How do I order embroidery designs from your online store?
  2. How do I cancel some?
  3. How to change the currency
  4. How to shop with Reward Points?
  5. How remove items from the cart

Managing Your Account

  1. I not see files for download
  2. How do I add/remove items to/from my Wish list? Will my friends be able to see it?
  3. I forgot my password!
  4. How do I add/update information on my embroidery machine?
  5. I want to change my password. Where can I do that?

All about embroidery formats

  1. Hoop sizes, embroidery areas and design formats in machine embroidery
  2. Embroidery formats - Ricoma
  3. Formats on and Their Uses
  4. Embroidery formats – Bernina
  5. Embroidery formats - Tajima

Color Charts and additional information

  1. Color charts for what types of embroidery threads do you provide?
  2. How to print color charts in order history
  3. Understanding Colors in Embird
  4. .EDR file – what is it for?
  5. Where is my Color Chart?

Edit embroidery design

  1. I've bought a design from you. How do I save it in another format in My Editor?
  2. How do I change background color in My Editor?
  3. How do I resize a design without reducing the stitch count?
  4. How do I enlarge a design and adjust the stitch count?
  5. Hi i bought a embroidery file and it will not open on my Mac ?

Custom Digitizing Service

  1. How will I know that my custom digitizing order is ready?
  2. How long will it take to custom digitize a design?
  3. Does the price of a design depend on its size?
  4. Will my custom digitized design be available for other people?
  5. How to fill in a Custom Digitizing Ticket

Bonus programs and free embroidery

  1. How to shop with Reward Points?
  2. What are Reward Points and where do I use them?
  3. How many Reward Points do I get for…?


  1. Problem with ART format for Bernina 880
  2. Buy a design a second time to get a different format.

Справка на русском языке

  1. Как узнать совместим дизайн вышивки с вашей вышивальной машиной?
Tell us how we can help