Knowledge base

Register and Sign In

1. Privacy Policy
2. Can I sign in with my Facebook account?
3. How To Register and Sign In
4. I’d prefer to sign in with my Google account

Purchase and download order

1. How do I download entire my order?
2. How to download only one design.
3. Can I download files in other embroidery formats without changing my machine?
4. How do I cancel some items in cart?
5. Frequently asked questions about payment

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Managing Your Account

1. I don’t see my embroidery machine on the list
2. I want to change my password. Where can I do that?
3. I not see files for download
4. I forgot my password!
5. How do I review a product?

View All 11 articles

All about embroidery formats

1. Embroidery formats – Holiouma
2. Embroidery formats - Ricoma
3. Hoop sizes, embroidery areas and design formats in machine embroidery
4. Formats on Embroidnew.com and Their Uses
5. Embroidery formats - The Embroidery Warehouse

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Color Charts and additional information

1. When I download the designs, the colors are different than the ones on the website.
2. Where is my Color Chart?
3. How to print color charts in order history
4. I need another Color Chart
5. How do I change the colors of a design to the ones I like in My Editor?

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Edit embroidery design

1. How do I delete parts of a design in My Editor?
2. How do I enlarge a design and adjust the stitch count?
3. How do I change background color in My Editor?
4. Hi i bought a embroidery file and it will not open on my Mac ?
5. How do I resize a design without reducing the stitch count?

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Custom Digitizing Service

1. How will I know that my custom digitizing order is ready?
2. Does the price of a design depend on its size?
3. How long will it take to custom digitize a design?
4. How to fill in a Custom Digitizing Ticket
5. Will my custom digitized design be available for other people?

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Bonus programs and free embroidery

1. How to shop with Reward Points?
2. How many Reward Points do I get for…?
3. What are Reward Points and where do I use them?

Troubleshooting

1. Buy a design a second time to get a different format.
2. Problem with ART format for Bernina 880

Справка на русском языке

1. Как узнать совместим дизайн вышивки с вашей вышивальной машиной?