Knowledge base

Register and Sign In

  1. Privacy Policy
  2. I’d prefer to sign in with my Google account
  3. Can I sign in with my Facebook account?
  4. How To Register and Sign In

Purchase and download order

  1. How to shop with Reward Points?
  2. I paid via an eCheck. Why can’t I download my order?
  3. Frequently asked questions about payment
  4. Discounts
  5. How do you get a purchase order number.

Managing Your Account

  1. How do I compare embroidery designs in your shop?
  2. How do I add/update information on my embroidery machine?
  3. I want to change my password. Where can I do that?
  4. How do I contact your Support?
  5. I not see files for download

All about embroidery formats

  1. Embroidery formats - Avance
  2. Embroidery formats - Tajima
  3. Can I download files in other embroidery formats without changing my machine?
  4. Embroidery formats – Kenmore
  5. Hi i bought a embroidery file and it will not open on my Mac ?

Color Charts and additional information

  1. When I download the designs, the colors are different than the ones on the website.
  2. How do I change the colors of a design to the ones I like in My Editor?
  3. Where is my Color Chart?
  4. Understanding Colors in Embird
  5. .EDR file – what is it for?

Edit embroidery design

  1. How do I enlarge a design and adjust the stitch count?
  2. How do I resize a design without reducing the stitch count?
  3. Hi i bought a embroidery file and it will not open on my Mac ?
  4. How do I change background color in My Editor?
  5. How do I delete parts of a design in My Editor?

Custom Digitizing Service

  1. How long will it take to custom digitize a design?
  2. How will I know that my custom digitizing order is ready?
  3. How do I pay for customer digitizing?
  4. Will my custom digitized design be available for other people?
  5. Does the price of a design depend on its size?

Bonus programs and free embroidery

  1. How many Reward Points do I get for…?
  2. How to shop with Reward Points?
  3. What are Reward Points and where do I use them?


  1. Problem with ART format for Bernina 880
  2. Buy a design a second time to get a different format.

Справка на русском языке

  1. Как узнать совместим дизайн вышивки с вашей вышивальной машиной?
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