Managing Your Account

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  1. I want to change my email. How do I do that? If you need to change your e-mail, please log in to your Account. You can access it through the menu bar at the top of the page: On your Dashboard, check the corresponding box: Type in your new email, then your password. To confirm changes, click on Save.
  2. I want to change my password. Where can I do that? Nothing is easier. Go to your Dashboard and tick the Change Password box. Type in your current password, then a new one – twice. Please, make sure that your new password is strong. It is better to store it in a safe place. When you are done with that, click on Save.
  3. How do I add/update information on my embroidery machine? Log in to your account and click on My embroidery machine on the left. Select your brand and model from the drop-down lists. Click on Save embroidery machine. An image on the screen right will change in accordance with selected brand and model. What to do if you don’t see your ...
  4. I don’t see my embroidery machine on the list Does this mean you cannot buy embroidery designs from our shop? Of course, not! All you need to do is tell us what brand and model you have, and we’ll add it for you. To do this, log in to your account and choose My embroidery machine tab on the left. Click on Not found my model. In the ...
  5. How do I review a product? Adding a review is easy. Choose a embroidery design from a category and click on it. Scroll to the bottom of the page to see the form. Enter your thoughts about the design and provide a short summary. The nickname will be added automatically if you are logged in. Rate the machine embroidery ...
  6. How do I add/remove items to/from my Wish list? Will my friends be able to see it? 1 Adding/removing items In order to add a embroidery designs to your Wish list, hover your cursor over it and click on the heart-shaped icon. You’ll be redirected to the Wish list page where you’ll be able to see all the items you’ve added. In the field below you can add ...
  7. How do I compare embroidery designs in your shop? In order to compare two or more items, hover your cursor over each of them and press on the two squares. Then go to your Account and in the lower left corner, you’ll see the number and the names of the items you can compare. Click on Compare to see the comparison page. You can print ...
  8. How do I contact your Support? If you’ve encountered any troubles while using our website, you can always contact our Helpdesk and we’ll get to you as quickly as possible. But first, please see our Knowledge base category to make sure that your question hasn’t been already answered. If the answer ...
  9. I forgot my password! Don’t panic! Click on Forgot Password? Enter your email that is linked to your embroidnew.com account. In a short while (1 or 2 minutes) you’ll receive an email from us inviting you to change your password. Bear in mind that there is a time limit; you need to change your ...
  10. Referrals and invitations Share a referral link (can be found at My Account > Referrals) in social network (Facebook, Twitter, Pinterest, Google+) and get Reward Points! Send invitations to your friends to let them know about embroidnew.com! Enter a name and an email and add a short comment, then press Send ...

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