Purchase and download order

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  1. How do I know that your design is the right size for my embroidery machine? If you add the information to your embroidery machine model and brand, the system will show you whether the chosen design fits into your hoop. If it is the right size, the check marks will be green. If it is not, the color will change to red. In order to embroider a design you need at ...
  2. How do I compare embroidery designs in your shop? In order to compare two or more items, hover your cursor over each of them and press on the two squares. Then go to your Account and in the lower left corner, you’ll see the number and the names of the items you can compare. Click on Compare to see the comparison page. You can print ...
  3. How do I order embroidery designs from your shop? 1 Choose your embroidery design To choose a product, simply aim your cursor at the Embroidery designs above. You’ll see a drop-down list of categories. Select one, for example, Holidays, and click on it. All holidays-related products will appear on the screen. If you want a particular ...
  4. I’ve purchased the design, but where is it? It says “Instant download”, but I don’t see anything. Go to Account > My orders. You’ll see a list of all the orders you’ve ever made. If you have change your embroidery machine, the machine embroidery formats will change automatically: In that case, all you need is to download them all over again. Just hover your cursor over ...
  5. I paid via an eCheck. Why can’t I download my order? The eChecks are considered the safest way of conducting a payment online. But, because of the security measures, it takes a bit longer to the payment to come through. 3–5 business days are usually enough, though it can take up to 6 business days in Netherlands, up to 7 in the UK, up to 8 ...
  6. How do I download entire my order? Go to Account > My Orders. You’ll see the list of the files available for download. Now, the numbers in the name of each file indicate the size of the frame. Select the one you need and click on the name of the file. In the top line where the order number is listed, click the ...
  7. I have paid a while ago, but my order didn’t show up! If you haven’t used an eCheck (and if you have, please read this article), and there is no sign of your order in Account > My Orders, please write a ticket to our Support: It is most probably just a minor glitch. Your order will be with you shortly after.
  8. Discounts Good news for those who like to embroider and purchase many embroidery designs at once! There is a permanent discount program in our shop: 3% off orders over $50 7% off orders over $100 10% off orders over $150 20% off orders over $200 25% off orders over $300 From now on, you won’t ...
  9. My computer is no more. I’ve lost ALL of my designs! No need to worry about this! Simply go to Account > My Orders and download them again. The number of downloads is UNLIMITED. Although we wish you never to encounter problems with your computer again, you can download the purchased designs as many times as you wish. Enjoy!
  10. Where can I see my discount? When you’re about to enter your payment information, scroll to the bottom of the screen. Click on the words “Apply discount code”. Enter your discount code, press Apply and look to the screen right. The amount of discount will be subtracted from Order total. See here ...

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