Articles by tag "order"

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  1. How To Register and Sign In To store all your purchased embroidery designs, you’ll need an account. It will only take a couple of minutes. Just follow this guide. Go to the top right corner of the page and hover over Account and click on Sign Up. Kindly indicate your first and last name and tick the box if you ...
  2. How do I know that your design is the right size for my embroidery machine? If you add the information to your embroidery machine model and brand, the system will show you whether the chosen design fits into your hoop. If it is the right size, the check marks will be green. If it is not, the color will change to red. In order to embroider a design you need at ...
  3. How do I compare embroidery designs in your shop? In order to compare two or more items, hover your cursor over each of them and press on the two squares. Then go to your Account and in the lower left corner, you’ll see the number and the names of the items you can compare. Click on Compare to see the comparison page. You can print ...
  4. How do I order embroidery designs from your shop? 1 Choose your embroidery design To choose a product, simply aim your cursor at the Embroidery designs above. You’ll see a drop-down list of categories. Select one, for example, Holidays, and click on it. All holidays-related products will appear on the screen. If you want a particular ...
  5. I’ve purchased the design, but where is it? It says “Instant download”, but I don’t see anything. Go to Account > My orders. You’ll see a list of all the orders you’ve ever made. If you have change your embroidery machine, the machine embroidery formats will change automatically: In that case, all you need is to download them all over again. Just hover your cursor over ...
  6. I paid via an eCheck. Why can’t I download my order? The eChecks are considered the safest way of conducting a payment online. But, because of the security measures, it takes a bit longer to the payment to come through. 3–5 business days are usually enough, though it can take up to 6 business days in Netherlands, up to 7 in the UK, up to 8 in ...
  7. I need another Color Chart If need a Color Chart for another type of embroidery threads, please write a ticket to our Helpdesk. Go to Account > Helpdesk or simply select it from the at the top of the page. Type in your Subject – “I need another Color Chart”. Choose the Priority, so ...
  8. Where is my Color Chart? Go to Account > My orders. On the left side of each design on the image you will see a button Color table. Click on it and you will see a color chart. You can save it in .jpg format or print it by clicking on the appropriate Save or Print buttons. If your computer or tablet has ...
  9. How do I download entire my order? Go to Account > My Orders. You’ll see the list of the files available for download. Now, the numbers in the name of each file indicate the size of the frame. Select the one you need and click on the name of the file. In the top line where the order number is listed, click the "download ...
  10. I have paid a while ago, but my order didn’t show up! If you haven’t used an eCheck (and if you have, please read this article), and there is no sign of your order in Account > My Orders, please write a ticket to our Support:

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