Troubleshooting

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  1. Problem with ART format for Bernina 880 Customer question: I downloaded this design onto a USB drive, but when I plugged the drive into my sewing machine (Bernina 880), the design won’t even come up.  Please let me know how I can get this design to work. Answer: You need check your embroidery machine type. ...
  2. Buy a design a second time to get a different format. Question: What I did was order a machine embroidery design twice. Is there a way to indicate to me if I already bought the design. I do not need to pay for repeat designs. Your designs are very well done, and stitch out beautiful. I also need to know if I can download a design in another format ...

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